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Esta documentación es sólo para usuarios que compraron Sensei Pro en SenseiLMS.com.
If you bought Sensei Pro or Sensei extensions from WooCommerce.com or WordPress.com Marketplace, please refer to the instructions at the end of this document.
Licencias
Licenses are valid for one year from the date of purchase. A valid and active license key is required for updates and support for purchased extensions and plugins. Licenses are purchased as annual subscriptions, but renewal can be cancelled anytime.
If you have purchased Sensei Blocks, please refer to this page on how to connect your Sensei Blocks license key.
After you have purchased Sensei Pro, you will need to set up and activate your license key by manually pairing the license with your site.
First, log in to SenseiLMS.com and you should see your active keys under My Account.
Download the Sensei Pro file, and activate it on your website.
A continuación, se le pedirá que añada su clave de licencia.
Simplemente copie la clave de licencia de SenseiLMS.com y pulse Activar.
Actualizaciones de software
Updates are included for free for one year. Updates will be delivered automatically from the WordPress dashboard if you have a valid and active license key. Updates can also be downloaded from your account page.
Servicios de soporte
Support for purchased extensions and plugins is given up to one year after purchase. If you wish to get support after one year, you must renew your license key or purchase a new license. Support for the free Sensei LMS is available in the WordPress support forums.
Reembolsos
Queremos asegurarnos de que está satisfecho al 100% con su compra.
- Si tiene alguna consulta técnica o comercial, no dude en ponerse en contacto con nosotros.
- Si después de intentar resolver los problemas con nuestro equipo, sigue pensando que los productos que compró no se ajustan a sus necesidades, queremos arreglar las cosas.
Nuestra polÃtica ofrece un reembolso completo en un plazo de 14 dÃas a partir de la fecha de compra. Nos encantarÃa saber qué ha ido mal y cómo podemos mejorar, asà que incluye detalles sobre el motivo de tu solicitud de reembolso si te pones en contacto con nosotros directamente.
We submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 10 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Sensei Pro y WordPress Multisitio
Sensei Pro can be used on subdirectory and subdomain installations on WordPress Multisite networks. You can read more about Multisite and Sensei.
However, automated updates of new versions of Sensei Pro are not currently supported with Multisite. For this reason, we recommend opting for the Agency plan.
A Sensei Pro license is for one site only, but our Agency license can be used on a Multisite.
Sensei Pro (WC Paid Courses) comprado a WooCommerce.com
Si compró una extensión o plugin de Sensei en WooCommerce.com, se conectará a WooCommerce y no recibirá una clave de licencia de SenseiLMS.com.
Puede obtener soporte prioritario para Sensei Pro (WC Paid Courses) iniciando sesión en su cuenta de WooCommerce y enviando un ticket desde allÃ: https://woocommerce.com/my-account/create-a-ticket/
Sensei Pro comprado en WordPress.com Marketplace
Si adquirió Sensei Pro en WordPress.com Marketplace, la licencia se activará automáticamente y no necesitará realizar ninguna otra acción. Tampoco necesitas una cuenta separada en SenseiLMS.com.
To get priority support, please get in touch with us via the Contact form:Â
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https://senseilms.com/contact/
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And let us know that you have Sensei Pro via Dotcom Marketplace.