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Sensei Pro: Licenses & Account

Updated on August 26, 2022

Licensing

Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and plugins. Licenses are purchased as annual subscriptions, but renewal can be cancelled at anytime.

NOTE: If you purchased a Sensei extension or plugin from WooCommerce.com, you will connect to WooCommerce and will not be given a license key from SenseiLMS.com.

After you have purchased Sensei Pro, you will need to setup and activate your license key.

First, login to SenseiLMS.com and you should see your active keys under My Account.

Screenshot of license area.

Download the Sensei Pro file, and and activate it on your website.

You should then be prompted to add your license key.

Simply copy the license key from SenseiLMS.com and press Activate.

Software Updates

Updates are included for free for one year. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard. Updates can also be downloaded from your account page.

Support Services

Support for purchased extensions and plugins is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, or purchase a new license. Support for the free Sensei LMS is available in the WordPress support forums.

Refunds

We want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • If after you attempted to resolve issues with our team, you still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

We submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Sensei Pro and WordPress Multisite

Sensei Pro can be used on WordPress Multisite networks – both subdirectory and subdomain installations.

However, automated updates of new versions of Sensei Pro are not currently supported with Multisite. We recommend following our email list or Twitter accounts to be kept up-to-date, and manually downloading and installing updates from our website periodically.