Terms & Conditions

We (the folks at Automattic) are on a mission to make the web a better place. We hope you love our products and services as much as we love creating them.

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. If you don’t agree to these Terms, don’t use our services.

Licensing

Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and plugins. Licenses are purchased as annual subscriptions, but renewal can be cancelled at anytime.

Software Updates

Updates are included for free for one year. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard. Updates can also be downloaded from your account page.

Support Services

Support for purchased extensions and plugins is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, or purchase a new license. Support for the free Sensei LMS is available in the WordPress support forums.

Refunds

We want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If after you attempted to resolve issues with our team, you still feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.

Our policy offers a full refund within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

We submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Email Notifications

By purchasing our plugin(s), you agree to receive emails with receipts, subscription information, or security updates.

The ‘Sensei Bundle’

The ‘Sensei Bundle’ is a discounted package on WordPress.com that includes access to the Sensei Pro plugin. The Terms & Services of the Sensei Bundle are governed by the Terms of WordPress.com.